Care & Safety Standards

Medical-Grade Safety Protocols.

Our facility operates under rigorous diagnostic protocols to ensure a zero-transmission environment.

Crisis Response Protocol

Every Faro team member is trained in our tiered emergency response system, ensuring swift, decisive action when it matters most.

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The Tier-1 Response System

In the event of a medical or environmental emergency, Faro initiates a localized lockdown and instant veterinary dispatch. Our staff-to-pet ratio ensures that no guest is left unattended during a protocol execution.

01. Assessment

Instant evaluation by certified on-site medical staff.

02. Stabilization

Specialized quiet-zones equipped for immediate care.

03. Transport

Priority access to 24/7 partner veterinary clinics.

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On-Call Veterinarian

24/7 direct video and physical consults with companion veterinary emergency clinics.

Advanced Medical Suite

Safety Registry Log Audits

Live Log

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Continuous Air Purification
Hospital-grade HEPA filters exchanging air 12 times per hour to filter out airborne pathogens.
08:45 AM
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Eco-Friendly Deep Cleans
Bi-daily deep sanitization using non-toxic pathogens-neutralizing cleaning agents.
09:12 AM
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Reverse Osmosis Filtration
Purified drinking water stations automatically refilled and tested twice daily for contaminants.
10:00 AM

Sanitization Schedule

Digital Logs for Total Transparency.

Every guest suite is sanitized on a rigorous 6-hour cycle. We utilize non-toxic, hospital-grade solutions that are gentle on paws but uncompromising on hygiene. Parents can view the live sanitization logs for their pet's specific suite via the Faro App at any time.

4xDaily Cleans

HEPAAir Filtration

Redundant Communication. Because Care is a Community.

In an emergency, every second counts. Faro enables you to designate up to three secondary guardians—trusted friends, family members, or neighbors—who can be instantly reached and authorized to make care decisions if you are unavailable.

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Instant SMS & App notifications for all guardians.

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Tiered authorization levels per guardian.

Update Your Guardians